Servado helps you to manage your Customer Service, Employee Service and IT service intuitively and effectively.
Servado Enterprise Portals creates a single, fully customizable, entry point for your entire organization. Users can create and find their Jira issues without going to Jira. Companies can provide specific views and abilities to vendors and customers. Servado leverages the amazing ticketing and reporting power of Jira, but then adds portals, chat, external content, and more.
We have been able to simplify the approach to Jira for non-technical teams and shorten the deployment of Jira to those teams by using Servado Enterprise Portals. Now our staff is more confident in creating issues in Jira and they also report that they can find their issues much easier.
Servado allows you to define actions and automations built behind each portal, like creating multiple Jira issues based on one tile. These issues can be submitted to different projects or even different Jira instances.
Servado enables you to auto-populate fields for higher ticket quality, accelerating your resoution time.
Create your own purpose-built data portals to present statistics on Jira issues or widgets from external sources such as Youtube.
Retrieve and display data from external sources via REST API or SQL, offering users easy access to information that may otherwise be hidden to them, supporting more insightful decision making.
Servado makes it possible to create multiple portal collections which can be branded independently. With access to an unlimited number of custom fields and an icon catalog, you can form your design and customize the user interface.
Create a workplace or a “home” spanning multiple Jira projects and define actions behind each portal tile, like creating multiple service issues based on one service request, send email, link to a website, display Jira issues, and more.
Secure connectivity to external user databases (SAML) to reduce user management, increase security, and provide credentials for tickets or even provide access control for individual portal elements.
You can auto-populate fields for higher ticketing quality and improve your resolution time. Email notifications to reporters (non-Jira users) throughout the ticket life cycle to maintain a high customer engagement.
Create purpose-built data views which transform your data into statistical graphs so you can monitor your issue trends. Include data from both internal and external sources to improve your insights and make more informed decisions.
Integrate with 3rd party cloud chat apps, such as Intercom and LiveChat. Interact with other business systems using REST API and reduce licenses for those systems.
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