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Servado Enterprise Portals for Jira

Improve your service engagement through customizable portal hierarchy, actions, intelligent navigation and purpose-driven insights

#EnterpriseServiceManagement

Simple and Intelligent Enterprise Service Management In Jira

Enterprise Service Management made easy! Simple yet Intelligent #ESM. Bring Jira to non-technical teams with this innovative portal.

What people say about us

Servado has been an essential application for our organization. It’s very easy to use and has a clean UI where users can find their content easily. We were able to setup a portal in just a few days. Also, the ability to create tickets from the portal has helped us reduce costs since we don’t have to use agent licenses.

Fabian Lim
Technical Delivery Manager, Rogers Communications

We have been able to simplify the approach to Jira for non-technical teams and shorten the deployment of Jira to those teams by using Servado Enterprise Portals. Now our staff is more confident in creating issues in Jira and they also report that they can find their issues much easier.

Hjörtur Þorgilsson
Project Manager, University of Iceland

Servado Enterprise Portals creates a single, fully customizable, entry point for your entire organization. Users can create and find their Jira issues without going to Jira. Companies can provide specific views and abilities to vendors and customers. Servado leverages the amazing ticketing and reporting power of Jira, but then adds portals, chat, external content, and more.

Rachel Wright
Author, Jira Strategy Admin Workbook
Portal Collection

Build Custom Portals

Create an attractive Servado portals structure that can be branded independently. Enjoy the freedom of presenting portal users with various custom forms without creating mountains of Jira custom fields.

Our Features

Actions & Workflow

Facilitate Business Processes Automation

Servado allows you to define actions and automations built behind each portal, like creating multiple Jira issues based on one tile. These issues can be submitted to different projects or even different Jira instances.

Servado enables you to auto-populate fields for higher ticket quality, accelerating your resoution time.

 

Sandbox
Data Portals

Purpose-built Data Insights

Create your own purpose-built data portals to present statistics on Jira issues or widgets from external sources such as Youtube.

Retrieve and display data from external sources via REST API or SQL, offering users easy access to information that may otherwise be hidden to them, supporting more insightful decision making. 

No Coding Required

Servado unlocks the power of Jira with a feature rich set of capabilities and functions that enables customized customer engagement.

Simple & attractive

Servado makes it possible to create multiple portal collections which can be branded independently. With access to an unlimited number of custom fields and an icon catalog, you can form your design and customize the user interface.

Work with multiple projects

Create a workplace or a “home” spanning multiple Jira projects and define actions behind each portal tile, like creating multiple service issues based on one service request, send email, link to a website, display Jira issues, and more.

Simplify user management

Secure connectivity to external user databases (SAML) to reduce user management, increase security, and provide credentials for tickets or even provide access control for individual portal elements.

Facilitate automation of business processes

You can auto-populate fields for higher ticketing quality and improve your resolution time. Email notifications to reporters (non-Jira users) throughout the ticket life cycle to maintain a high customer engagement.

Provide information from internal/external sources

Create purpose-built data views which transform your data into statistical graphs so you can monitor your issue trends. Include data from both internal and external sources to improve your insights and make more informed decisions.

Integration with 3rd party apps

Integrate with 3rd party cloud chat apps, such as Intercom and LiveChat. Interact with other business systems using REST API and reduce licenses for those systems.

Product Demo

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