Information about cookies

A cookie is a small file of letters and numbers that is stored on the user browser. Servado’ s website uses cookies to distinguish one user from other users of our website. This helps Servado to provide user with a good experience when they browse the website and also allows Servado to improve the site.

Cookies have different purpose and some cookies are necessary for the function of the website. Servado will not obtain user consent for these cookies as collecting them is based on Servado’ s legitimate interests to be able to provide good experience on the website and improve the site. 

Other cookies are used for analytical/performance purpose, functionality or marketing. Servado will ask users for their consent to use these cookies.

Cookies also have different expiry period. Certain cookies are used only when the browser is open and are deleted when the browser is closed. Those cookies are called session cookies. Other cookies have long expiry period.

Her below you can see the name of each cookie that Servado uses on the website, their purpose and expiry period:

  • Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
  • Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
  • Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
  • Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

CookieNamePurposeMore information
Gateway Domaingateway_xx.domainThis cookie keeps the ID of last used domain, so users can go back to the where they  were.
XSRF tokenportal.xsrf.tokenThis cookie contains request identifier to protect application from cross site request forgery attacks
Security profileprofile_xxThis cookie keeps user login information and is required to use the page
User acceptanceUserAcceptanceThis cookie stores information about data processing and cookie policy consent so the warning doesn’t appear every time user visits the page
Other cookiesAdministrator may configure additional widgets that contain their own cookies (e.g. Intercom, LiveChat, etc)

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

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