Enterprise Service Management (ESM for short) is what the hype is all about today. It used to be all about IT (Information Technology) and then ITSM (IT Service Management). Well, the baby has grown up into adolescence. In its later teens, it has become -> ESM! Or Enterprise Service Management.
ESM technology applies IT service management (ITSM) principles, practices, and tools to non-IT parts of the business, such as human resources, finance, travel, and facilities.Susan Salgy, Contributing Editor, The Beacon
Or as Wikipedia puts it:
Service governance is a means of achieving good corporate governance through managing internal corporate services across and throughout an enterprise…A component of service governance, enterprise service management (ESM) is a means of extending service management across an entire organization, often from IT service management (ITSM).Wikipedia
In very abstract terms: using ITSM approach for the rest the processes in the company. It is about Customer Service, Business Support (for the employee’s personal needs and his company needs), and IT Service. And it is here that Servado Enterprise Portals for Jira comes into play 🙂
Servado helps manage your Customer Service, Business Support, and IT Service intuitively and effectively. Because simple, yet intelligent ESM is the thing. Additionally, you can bring Jira to non-technical teams with this innovative app.
A very good use case is the Covid-19 pandemic. Small and large companies across the world have had to respond and adapt quicker than ever before. Read more about the Covid-19 use case.
You should try out Servado Enterprise Portals for Jira today! So jump on over to the Marketplace to download a free trial. Because you will not regret it. Or you can test the power of Servado by trying our online Sandbox out. This is a full setup, no need to install on your own sever.
P.s. if you want to read even more about ESM, check this one out.