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Privacy Policy

Privacy Notice

Privacy Notice Effective Starting Date: March 1st 2020 This Privacy Notice was developed by Origo hf. for the software “Servado” (“we”, “us” or “our”) and applies to personal information we collect from visitors, registered users, and licensed users of our Servado Services, including from our Websites (servado.io) and Downloadable Products (downloadable software products and mobile applications). This Policy describes how personal information is collected, for what purposes it is collected, how we share it, how we handle the content you place in our products and services, and the steps we take to secure this information.

Why do we collect personal information

Personal Information is information about you that can be used alone, or combined with other information, to identify you personally. Personal Information is a broad concept and includes a wide range of information such as name, email address, mailing address, IP addresses and cookie identifiers. Personal Information does not include information that has been anonymized such that it does not allow for the identification of a specific individual. We collect Personal Information to operate effectively, and to provide you the best experiences with our Servado Services.

How do we collect personal information

We, and our service providers, collect personal information in a variety of ways. If you choose not to provide us with personal information when requested, we may not be able to provide you with the information and/or services you have requested or otherwise fulfill the purpose(s) for which we have asked for the personal information. Aside from this, your visit to our websites will remain unaffected. When we collect your personal information, we will let you know why we are collecting it and how we will use the information.

Personal Information you provide to us

Account and Profile Information:

We collect Personal Information when you register for an account or modify your account profile. Personal Information we collect may include your contact information (name, email address, telephone number, mailing address). You may provide this information directly when you enter it in Servado Services, or in some cases another user may provide it on your behalf. If you are providing information (including Personal Information) about someone else, you confirm that you have the authority to act for that person, and to agree to this Privacy Notice. We do not request sensitive personal information.

User Content:

If you create, input, submit, post, upload, transmit, and/or store information (“User Content”) while using the Servado Services, your Personal information such as name, email address or other contact information will be associated with that User Content. For example, information regarding a problem you are experiencing with a Servado Service could be submitted to our Support Services or posted in our public forums. Payment Information: We may collect and process payment information from you when you subscribe or purchase Servado Services. Payment information may include credit card numbers and billing information, using third party PCI-compliant service providers.

Personal Information we collect from your use of Servado Services

Log files:

When you interact with the Servado Services, we generate log files to help us operate and improve our Servado Services. Web log files includes internet protocol (IP) addresses as well as browser type, internet service provider, URLs of referring/exit pages, operating system, date/time stamp, information you search for, locale and language preferences, identification numbers associated with your Devices and system configuration information. Occasionally, we connect Personal Data to information gathered in our log files as necessary to improve Servado Services for individual customers.

Analytics Information from our Website:

We collect analytics information using cookies to help us operate and improve our website. The analytics information includes elements of content related to the function the user is performing. As such, the analytics information may include Personal Information. To learn more about our analytics collection, please see our Cookie Notice.

Usage Data:

“Usage Data” is aggregated data about a group or category of services, features or users that should not contain Personal Information. If Usage Data will be collected and will contain Personal Information, it is a by-product of our efforts to understand broader patterns and trends. It is not a concerted effort by us to examine the content of any particular user.

Analytics Information from Downloadable Products:

We may collect analytics information when you use our Downloadable Products to help us improve our Servado Services. Our Downloadable Products contain a feature that sends information about the Downloadable Products on your systems. Some of the information collected is related to your usage of our features and functions, such as, the number of teams, number of accounts, number of workload schemes, and number of holiday schemes. Some of the information collected is related to the operating environment or hosting service, such as the version installed, the name and version of the Downloadable Product, and the customer SEN. If analytics information will be collected, you can disable our collection of analytics information from Downloadable Products via the Administrator settings or by blocking collection at the local network level.

Installer Analytics, Software Updates & License Information from Downloadable Products:

During the installation of our Downloadable Products, the installer sends analytics information to Servado to allow us to understand where in the installation process users are experiencing trouble or dropping out. Our Downloadable Products also communicate with Servado servers for licensing purposes, as well as to check for updates and patches. Examples of information we collect for these purposes include the hosting service version installed, the name and version of the Downloadable Product and the server ID, SEN, and IP address of the customer instance.

Cookies and Other Tracking Technologies:

We use various technologies to collect information. For more information about our use of cookies, see our Cookie Notice. We also collect information using web beacons (also known as “tracking pixels”). Web beacons are electronic images that may be used in our Website or emails that help us to deliver cookies, count visits, understand usage and campaign effectiveness and determine whether an email has been opened and acted upon.

Personal Information we collect from other sources

Personal Information from third-party services:

In order to provide you with certain services, we may obtain Personal Information from our third-party service providers to verify and confirm the information you have submitted. For example, if you log into our Servado Services through a third-party service, that service may share your Personal Information with us.

How we use your personal information

When we use your personal information, it will be (a) with your consent, or (b) for one of two basic purposes: (1) to operate our business and provide (including improving and personalizing) the products we offer, and (2) to send communications, including promotional communications. Operating our Business. We use your information to provide and improve the products we offer and perform essential business operations. This includes operating the products, maintaining and improving the performance of the products, developing new features, conducting research, evaluating your suitability for employment opportunities, and providing customer support. Examples of such uses include the following:

  • Providing the Products. We use your information to carry out your transactions with us and to provide our products to you.
  • Customer support. We use your information to diagnose product problems and provide other customer care and support services.
  • Product Improvement. We use your information to continually improve our products, including adding new features or capabilities.
  • If you provide payment information, we use such information solely to collect payment from you. We use a third-party service provider to manage credit card processing.
  • Security, Safety and Dispute Resolution. We use your information to protect the security and safety of our products and our customers, to detect and prevent fraud, to confirm the validity of software licenses, to resolve disputes and enforce our agreements.
  • Business Operations. We use your information to develop aggregate analysis and business intelligence that enables us to operate, protect, make informed decisions, and report on the performance of our business.
  • Legal Obligations. We use your information as required by law.
  • We use your information to communicate with you and personalize our communications with you.

If your consent is the basis for our use of your personal information, then you have the right to withdraw your consent at any time. If you wish to withdraw consent, please email us in accordance with the “Contacting Us” section.

With whom do we share your personal information

Our third-party service providers:

Some of the services we provide require the involvement of our third-party service providers such as application development, maintenance, virtual infrastructure (including storage and backup), payment processor providers, communications providers, customer relationship management providers, background check providers; recruitment firms; and software providers. We have carefully selected these third-parties and have taken steps to ensure that your Personal Information is adequately protected. We do not share your Personal Information with third-parties for their marketing purposes (including direct marketing).

Third-party applications:

You may choose to make use of third-party Add-Ons in conjunction with Servado Services. Third-party Add-Ons are software written by third-parties to which you grant access privileges to your content (which may include your Personal Information). Servado’s Privacy Notice does not cover the collection or use of your data by third-party Add-Ons. You should examine the privacy policies governing each third-party Add-Ons.

Compliance with Laws and Legal Requests:

We may disclose your Personal Information to a third-party if we believe that disclosure is reasonably necessary to comply with any applicable law, regulation, legal process or governmental request.

Protection of Servado Services:

We may disclose your Personal Information to a third-party, if we believe it is reasonably necessary to (a) to enforce our agreements, policies and terms of service; (b) to protect the security or integrity of Servado’s products and services; (c) to protect Servado, our customers or the public from harm or illegal activities; or (d) to respond to an emergency which we believe in the good faith requires us to disclose information to assist in preventing the death or serious bodily injury of any person.

Business Transfers:

In the case of a sale, merger, consolidation, liquidation, reorganization, or acquisition, any acquirer will obtain your personal information subject to our obligations under this Privacy Notice.

With Your Consent:

We will share your Personal Data with third-parties when we have your consent to do so.

Data retention

We retain your personal information for the length of time required for the specific purpose or purposes for which it was collected, plus an additional six (6) months, which allows you to resume use of our services without loss of data. We may be obliged to store some data for a longer time, for example, where a longer time period is required by applicable law. In this case, we will ensure that your personal information will continue to be treated in accordance with this Privacy Notice.

Data security

We use reasonable organizational, technical and administrative measures to protect your Personal Information. Your Personal Information is limited to those who have a proper business need to access it, and those individuals will do so only in an authorised manner and will be subject to a duty of confidentiality. Where Downloadable Products are used, responsibility for securing access to the data you store in the Downloadable Products rests with you and not Servado. We strongly recommend that administrators of Downloadable Products enable encryption in transit (e.g., HTTPS using TLS) to prevent interception of data transmitted over networks and to restrict access to the databases and other storage used to hold data. Unfortunately, no data transmission or storage system is guaranteed to be secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), please immediately notify us of the problem by emailing us in accordance with the “Contacting Us” section. Please note that third parties are not responsible for the privacy, security, or integrity of any information collected by us.

International data transfers

We do not directly transfer personal information of visitors located in the EEA to third parties located outside of the EEA. Servado Services are available through Atlassian Marketplace for organizations around the world who host their data on their own servers.

Automated decision-making

At this time, we do not use any automated decision making processes. However, we reserve the right to make automated decisions, including using machine learning algorithms or other artificial intelligence, about our customers and website visitors in order to optimize the products and services offered and/or delivered.

California Privacy Rights

Under Section 1798.83 of the California Civil Code, residents of California have the right to request from a business, with whom the California resident has an established business relationship, certain information with respect to the types of personal information (as defined by California law) the business shares with third parties for those third parties’ direct marketing purposes, and the identities of the third parties with whom the business has shared such information during the immediately preceding calendar year. To exercise your rights, you may make one request each year by emailing us at legal@servado.io with “Request for California Privacy Information” in the subject line and in the body of your message. Be sure to provide in the request sufficient information to properly identify you and/or the members of your family.

Your rights concerning your personal information

You have the following rights:

  1. To review, change, or delete your personal information
  2.  To object to direct marketing
  3. To ask about how we are processing your personal information
  4. To restrict our processing of your personal information
  5. To have a copy of your personal information
  6. To transfer your personal information from us to another person or business

Should you wish to exercise any of your rights, or if you should have any questions concerning your rights, please contact us using the information in Contacting Us section. We will respond within one month.

Complaints

If you have any complaints about this Privacy Notice or are unsatisfied with any response we provided, you may complain to the supervisory authority in Iceland: The Icelandic Data Protection Authority Rauðarárstígur 10 105 Reykjavík Iceland Tel. +354-510-9600 e-mail: postur@personuvernd.is https://www.personuvernd.is/information-in-english/ Additionally, contact details for data protection authorities in the EEA, Switzerland and certain non-European countries are available here.

Changes to the Privacy Notice

When we update this Privacy Notice, we will revise the update date at the top of this page. Any changes to this Privacy Notice will become effective when we post the revised Privacy Notice. Your use of the services following these changes means that you accept the revised Privacy Notice.

Contacting us

If you have questions or comments about our privacy practices, please contact us by e-mail at legal@servado.io or by mail at the following address: Origo hf., Borgartún 37, 105 Reykjavík, Iceland.

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